Customer Service
The AT&T Store is committed to providing you with outstanding support and service. Please contact any of the providers below for product assistance.
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Agents are available to answer your questions about any store.att.com order or product by calling 1-800-861-2974 Monday through Saturday between the hours of 10:00 A.M. and 8:00 P.M Eastern Time. Closed Sundays and most major Holidays.
AT&T Store Return Policy
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Within 30 days from the date of purchase, you may return your order for full credit if:
- you discover you purchased an incorrect part.
- your product sustained damages during shipping and handling.
- it is defective upon receiving.
- All returned orders require a return authorization code number to identify the original order and ensure proper credit is applied.
- The return authorization code must be requested within 30 days from the date of purchase to qualify for full credit.
- Full credit is defined as the original purchase price plus tax including any associated shipping and handling charges. Not all equipment or products require return for full credit.
AT&T Store Return Process
- Locate your order number on your ATT Store order or shipping confirmation emails or the original packing label prior to calling.
- Call 1-800-861-2974 Monday through Saturday between the hours of 10:00 A.M. and 8:00 P.M. Eastern Standard time to obtain your return authorization code number.
- If instructed, pack the equipment in the original box and is sent within 30 days from the original purchase date.
Payment Types
We will gladly accept Visa, Mastercard, Discover, and American Express. AT&T Store reserves the right to modify this agreement at any time, and such modifications shall be effective immediately upon posting of the revised agreement.
Tax
Appropriate state sales tax will be automatically calculated and applied to purchases at the point of sale.
Shipping and Handling
If your package is lost or damaged, please contact us at 800-861-2974 for assistance.
Shipping Schedule
Ground shipping arrives 7-10 business days after you make your purchase. Expedited shipping arrives two business days after you make your purchase if the purchase was made before 1:00 p.m. ET. If your purchase is made after 1:00 p.m. ET, expect your Shipment to arrive on the 3rd business day after your transaction.
